About the experience
What can I expect from the event?
Mercer Labs is New York's Museum of Art and Technology featuring immersive, multi-sensory installations that explore the intersection of art, culture, and innovation. Guests move through a series of 15 experiential spaces designed to surprise, engage, and inspire.
Where is the experience located?
Mercer Labs is located at 21 Dey Street, New York, NY 10007, in Lower Manhattan, just steps from major subway lines.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
For you to have an estimate, people usually spend 60-90 minutes at this experience.
Will food and beverage be available on site for purchase?
You will be able to purchase food and beverage, including flavored seltzer, water, and coffee. We are happy to inform you that we will cater for vegan and gluten-free options!
Is there parking available?
Unfortunately, there won't be parking at this venue, so we recommend you don't arrive by car.
Mercer Labs is easily accessible by public transportation.
The nearest stations are Fulton Street (A, C, 2, 3, 4, 5, J, and Z trains), World Trade Center (1 and E trains) and Cortland St (R and W trains). From these stations, Mercer Labs is just a short 2 minute walk.
Several MTA bus routes stop within a few blocks of Mercer Labs, including M5, M9, M20, M22, and M55. These routes connect Lower Manhattan with neighborhoods throughout Manhattan and provide convenient access for visitors traveling above ground.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
There's no defined dress code for this experience; a casual look will be fine.
Will there be merchandise for sale?
Yes. Mercer Labs features a retail area with exclusive merchandise and souvenirs.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website. Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email. I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us. Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs. Can I make a group booking?
If you would like to book for a large group, please contact us with your preferred attendance date and the size of your group. Do you offer press passes?
For all press and media inquiries, including press passes, interview requests, partnerships, and content opportunities, please contact our PR team at press@mercerlabs.com. Kindly include your outlet, deadline, and a brief overview of your request so we can best assist. About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket and recommend arriving 10-15 minutes prior, but you can arrive within a few minutes.
Can I bring animals? Are service dogs allowed?
Mercer Labs welcomes trained service animals that assist with a disability, as defined by the ADA. Emotional support animals are not permitted.
Is the venue accessible?
Yes. Mercer Labs is ADA accessible, and our exhibition spaces are designed to accommodate mobility devices. If you have specific accessibility needs, we encourage you to contact us before your visit. What are the prohibited items at the experience?
For the safety and comfort of all visitors, outside food and beverages are not permitted. Weapons of any kind are also prohibited, including glass bottles, flammable substances, and knives of any type (pen knives, switchblades, Swiss Army knives, etc.). All guests are required to pass a standard security screening to enter.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.
Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based in availability).
Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue. Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us at info@mercerlabs.com or call 212-600-9009, ext. 2. Our team will be happy to help. Is coat check available?
Yes, Mercer Labs offers coat check and secure bag check. Please see an ambassador in the lobby!
Is there an age requirement?
All ages are welcome to this experience and the space is accessible for prams/strollers. All guests, including children, require a ticket unless otherwise stated for a specific promotion or event. Children under 3 years old are admitted free of charge and the tickets are available online and onsite. Child tickets for ages 3 and up are available for purchase online or at the box office at a discounted price.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
15 Immersive Rooms 
Art That Responds 
All Ages 
