Policies

Electronic Security System in Use

All guests are required to complete security screening prior to entry.

Simply walk through and leave keys, wallets & cell phones in pockets.

Guests with medical or accessibility-related concerns may request an alternative screening method.

Mercer Labs Code of Conduct

To ensure a safe, respectful, and immersive experience for all guests, we ask that visitors observe the following guidelines:

• Treat all guests, performers, and staff with respect.
• Follow all instructions from museum staff and posted signage.
• Disruptive behavior, including running, loud talking, or interference with installations, is not permitted.
• Touch, climbing, tampering, or removal of exhibit elements is prohibited unless explicitly instructed.
• Children must remain under the direct supervision of an adult at all times.
• Weapons, hazardous items, smoking, vaping, e-cigarettes, and outside food or beverage are not permitted anywhere inside the museum.
• Flash photography is not allowed. Video recording may be restricted in certain areas.
• Visitors with epilepsy, sensory processing disorders, claustrophobia, vertigo or mobility or physical limitations should proceed with caution in immersive or low-light environments.
• Guests are required to wear appropriate footwear, as some installations may include uneven surfaces, steps or low lighting.
• Certain areas of the experience include mirrored or reflective floors. Guests wearing skirts or dresses should proceed with caution.
• Staff and management reserve the right to refuse the sale of alcohol or deny entry to any guest who appears intoxicated, underage, or unable to provide valid identification.
• Service animals are permitted. Pets are not allowed.

Guests who do not comply with these guidelines may be asked to leave without a refund. Damage to exhibits or unsafe behavior may result in removal or future visitation restrictions.

Our team is happily available to assist you at any time. Please visit the box office or speak with any staff member on the museum floor. We hope you enjoy your visit to Mercer Labs.

Documents

Download the Entry & Code of Conduct sign (PDF)

Ticket terms: see our Terms & Conditions.