Frequently Asked Questions

While purchasing tickets in advance is recommended to guarantee your preferred date and time, tickets can also be purchased online, at our self-service kiosks, or at the box office, subject to availability.
For the fastest and most seamless entry, we strongly recommend purchasing tickets online in advance.

Yes. All guests, including children, require a ticket unless otherwise stated for a specific promotion or event. Children under 3 years old are admitted free of charge. Child tickets for ages 3 and up are available for purchase online or at the box office at a discounted price.

Tickets are refundable up to 24 hours prior to your visit. For help with a refund, contact us at info@mercerlabs.com or call 212.600.9009 ext. 2.

Our tickets have a fifteen-minute entry window. For example, if you purchase tickets for 6:00 PM, you may enter between 6:00–6:15 PM. If you arrive outside of this entry window, you will be accommodated in the next available timeslot.  
To secure immediate entry at a new date or time, you can reschedule your tickets via your confirmation email. Click “Show Ticket” on any of your tickets, then click “Rebook” to begin. A $3.00 fee per ticket applies when rescheduling.

Yes. Tickets can be rescheduled via your confirmation email. Click “Show Ticket” on any of your tickets, then click “Rebook” to begin. A $3.00 fee per ticket applies. For assistance, email us at info@mercerlabs.com or call 212.600.9009 ext. 2.

Mercer Labs' last entry is typically 1 hour and 15 minutes before our advertised closing time to allow the last guest to enjoy all 15 experimental spaces at their leisure.

Mercer Labs is located at 21 Dey Street, New York, NY 10007, in Lower Manhattan, just steps from major subway lines.

Operating hours vary by day and season. Currently, our Spring Hours are as follows:
Mon - Wed: 10 AM - 8 PM (Last entry at 6:45 PM)
Thur - Sun: 10 AM - 10 PM (Last entry at 8:45 PM)

We recommend arriving 10–15 minutes before your scheduled entry time to allow for check-in.

Mercer Labs is easily accessible by public transportation.

Subway:
The nearest stations are Fulton Street (A, C, 2, 3, 4, 5, J, and Z trains ), World Trade Center (1 and E trains) and Cortland St (R and W trains). From these stations, Mercer Labs is just a short 2 minute walk.
Bus:
Several MTA bus routes stop within a few blocks of Mercer Labs, including M5, M9, M20, M22, and M55. These routes connect Lower Manhattan with neighborhoods throughout Manhattan and provide convenient access for visitors traveling above ground.

Yes. Exhibits evolve throughout the year, with rotating installations, special programming, and limited-time experiences.

Mercer Labs is New York's Museum of Art and Technology featuring immersive, multi-sensory installations that explore the intersection of art, culture, and innovation. Guests move through a series of 15 experiential spaces designed to surprise, engage, and inspire.

You can expect a fully immersive experience featuring large-scale installations, interactive environments, light, sound, and digital art. Each experimental space offers a different moment to explore at your own pace.

The experience is self-guided, allowing guests to explore each space freely. On-site staff are available throughout the museum to assist, answer questions, and ensure a smooth visit.

Mercer Labs welcomes guests of all ages. Some installations may be more engaging for teens and adults, and children must be supervised at all times.

Most guests spend approximately 60–90 minutes exploring the museum. You are welcome to move through the space at your own pace.

For the safety and comfort of all visitors, outside food and beverages are not permitted. Weapons of any kind are also prohibited, including glass bottles, flammable substances, and knives of any type (pen knives, switchblades, Swiss Army knives, etc.). All guests are required to pass a standard security screening to enter.

For your safety and the safety of others, all guests must be seated before entering the ball pit via the slide. Standing, jumping, or diving into the ball pit is strictly prohibited.
Guests who do not follow these rules may be asked to leave the play area. These guidelines are in place to ensure a safe and enjoyable experience for everyone.

Guests of all ages are welcome. There is no minimum age requirement, but content and environments may be more suitable for older children and adults. Children ages 3 and under enter free. Guests 17 and under must be accompanied by an adult over 18.

Yes. Mercer Labs features a retail area with exclusive merchandise and souvenirs.

Currently, Mercer Labs does not offer coat check or storage services. We recommend arriving with minimal personal belongings.

Yes. Restrooms are available on-site, including women’s, men’s, and unisex restrooms. Restrooms are located on the first floor and the lower level.

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Outside food and drinks are not permitted inside Mercer Labs. Guests are welcome to bring water in sealed bottles or reusable tumblers with caps.

Yes, strollers are welcome at Mercer Labs. Elevators are available on every floor, making it easy to move between levels with strollers.

Yes. Mercer Labs is ADA accessible, and our exhibition spaces are designed to accommodate mobility devices. If you have specific accessibility needs, we encourage you to contact us before your visit.

Yes, exhibits feature low lighting, flashing lights, 4D sound, fog, mirrored surfaces, and optional physical experiences. Visitors with epilepsy, sensory processing disorders, claustrophobia, vertigo, or mobility or physical limitations should proceed with caution. Children and youth should be under adult supervision. Please alert staff immediately if you need assistance.

Mercer Labs welcomes trained service animals that assist with a disability, as defined by the ADA. Emotional support animals are not permitted.

Yes. Discounted group rates are available for parties of 10 or more. To inquire, please submit a request on our Group Bookings page.

We recommend booking 2–4 weeks in advance to secure your preferred date and time. We will do our best to accommodate shorter notice when possible.

Guided tours are not available at this time. However, the experience is fully self-guided and staff are stationed throughout to support guests as needed.

Group reservations are refundable up to 7 days before the scheduled visit. Within 7 days, we offer a one-time courtesy reschedule. Partial refunds or reductions in guest count are not available after final payment.

Absolutely. Mercer Labs can be reserved for private events including corporate outings, brand activations, and celebrations. To inquire, visit our Group Bookings page and complete the event inquiry form.

Approved media partners can access press assets upon request. Please contact press@mercerlabs.com for more information.

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Yes, we collaborate with brands on select creative and cultural initiatives. Please email marketing@mercerlabs.com with a brief overview of your proposal.

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We selectively partner with creators whose work aligns with our brand. To be considered, please share your profile, audience details, and content ideas via press@mercerlabs.com.

For all press and media inquiries, including press passes, interview requests, partnerships, and content opportunities, please contact our PR team at press@mercerlabs.com. Kindly include your outlet, deadline, and a brief overview of your request so we can best assist.

For additional assistance, please contact us at info@mercerlabs.com or call 212-600-9009, ext. 2. Our team will be happy to help.